References for Debra Russell
1. Scott Hancock
Analyst, Customer Experience Programs & Design at T-Mobile
"Deb understands how to create effective, long-term customer service strategies. She backs up her vision with solid tactics and allows people in to become a part of her vision and move it forward! She is a true customer service leader!
I will always admire her ability to listen to my concerns as well as my ideas to improve group morale and customer service standards. She offered solid coaching and helped me grow as a person, taught me how to develop strategy and to not give up if a tactic didn't work immediately.
She is highly collaborative with great focus on the bottom line and her teams! She brought life to a tired customer service arena at Starbucks. It was a pleasure learning from her!"
2. Melanie (Elyssa) Norris, PHR
HR/Office Manager at Trimble Sustainment Engineering, Inc
"I had the great pleasure of working with Deb on a recruiting project. This is a woman who does not mind wearing many different hats - and wears them well. Deb is always more than happy to jump in wherever the "needs of the business" are and she does it with an upbeat positive attitude. Deb is a very ethical individual and would make a welcome addition to any business organization."
3. Dianna Coleman
Operations Manager at Wireless Advocates
"I have had the pleasure of working with Deb Russell since December 2007 at WDS Global. During that time Deb established herself an energetic business partner and a positive director of change. Deb consistently produced creative ways to meet the business needs of her internal and external customers. During her tenure at WDS Global, Deb successfully created a well-organized and valuable Training and Quality team. She also incorporated many influential changes to the WDS Global leadership and overall success in business practices."
4. Charlene MacMillan, MPA, SPHR, CLRP
Principal, Sound Labor Solutions
"Deb is an extremely valuable business partner. I had the pleasure of working closely with her for several years while she was the Director of Customer Response for a large and complex public utility in the pacific northwest. Deb demonstrated a strong skillset in managing the customer response function. She brought the operation out of a long history of non-performance and established it as a high-performing entity that exceeded expectations and won the confidence of municipal leadership. Her technical and strategic skills are enhanced by her ability to forge strong and productive relationships with internal and external stakeholders. It was remarkable to observe the ease with which Deb leads and her ability to get results. In addition to all this, Deb’s easygoing and friendly nature make her someone who is truly a pleasure to work with. I highly recommend her."
References for Beverly Stryker
1. Allen LaBrune
Executive Director Access and Reimbursement Contact Center Operations Amgen
"I recently had the great fortune to add Bev to my team, and she brought with her cutting edge domain expertise in the training and adult learning space. She quickly assimilated into our business and not only did we realize the gift of her experience and passion, but the added bonus of her teamwork and collaboration skills. I highly recommend Bev's service."
2. Wayne Watson
WHWatson & Associates
"Bev and I have worked together for nearly 3 years and I can attest that she is a talented, dedicated and expert in her area of focus and contributes openly in crafting solutions to presented challenges.Bev was an exemplary colleague and I enjoyed her as a partner in serving our mutual clients. I would have Bev on any team."
3. Austin Fisher
Associate Director of Patient Services ZS Pharma
“….Beverly was the training manager for McKesson. A training manager is more than just an organizer of training classes and curriculum. Beverly embodied this as she was the “mother of motivation and coaching”. Her coaching seminars and training I believe really changed people’s life. I can count individuals that now have a better quality of life due to her commitment to their success. Her strengths of communication, caring, getting buy in, and follow-up are what drive this type influence. While Beverly finished her projects she was never a check the box type of individual and that is what made the difference….”
4. Derrick Shannon
Navigator of Spectacular Vacation Experiences at Expedia Cruise Ship Centers
"Beverly Stryker has had a distinguished career in Learning Performance and Professional Development which provides her a unique insight into leading successful teams. Her dedication to people and setting a standard of excellence has allowed her teams to achieve bottom line results.
Beverly's strengths are in bringing out the best in others in order to create solutions and mutually beneficial relationships. Her constant focus on doing the right things the right way make her an invaluable asset to the organization. She is a trusted business partner who achieves results."
5. Daniel Kinney
Consumer Support Lead at Nintendo
"Beverly is an exceptional educator and manager. I had the opportunity to work along side her at WDS where she managed the Training and Quality teams. She has the unique capacity to approach education in a variety of styles (visual, auditory, kinesthetic) and tailor her information delivery to best suit the learner. Beverly also has an excellent eye for talent and was of great help in the employee selection process. I would enthusiastically welcome the opportunity to work with Beverly again and would highly recommend her for any training, recruiting, or quality assurance management role."
6. Doug Lotz
Human Resources at Merrill Gardens
"I worked with Bev prior to her promotion to Senior Management at PACE. I often tell people that Bev is the most genuine, caring person I have had the pleasure to work with. Her understanding of Customer Service and her way of communicating and training her philosophy is second to none! Not only does she embrace high levels of Customer Service but she personifies it as well. I am honored to have worked with Beverly and to continue to have her as one of my dearest friends.”
7. Call Center Magazine
Call Center Manager of the Month November 2006
8. Call Center Management On Fast Forward by Brad Cleveland 2006
Starbucks Coffee Company work featured on page 311
"Want to transform your QA team from big brother to the good guys at Starbucks"