• Focus on advising, developing, directing, and assisting in performance of employees and business. • Expertise in contact centers, management, staffing, customer service, operations, labor relations, coaching, quality assurance, training, vendor management, and outsourcing. • Industries of consulting focus include contact center, retail, wireless, government, healthcare, outsourcing, customer service, and any business with a focus on developing people and customer satisfaction.
Refreshing or improving your business through your people, technologies, and operations.
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction, and skillful execution; it represents the wise choice of many alternatives.” William A Foster